Every time I get somewhat accustomed with just how stupid/dense/etc that people can be, I always get shocked at the new low reached.
These are the same kind of people who I sometimes have to deal with where I send them an email with information and they reply to that email requesting info that is in the message they're replying to. Part of the problem is that people are often willing to get offended at even expecting them to make the effort to figure something out without being hand-held.
It makes me very glad that I am now mostly out of Customer Service as it is often very difficult to deal with someone who wants you to apologize for their failing to understand something that is either their fault completely, partially their fault, not even a problem that they're misinterpreting to think is a problem or a misunderstanding based on their complete lack of basic common sense.
Groan: Not Again! - Comments
Every time I get somewhat accustomed with just how stupid/dense/etc that people can be, I always get shocked at the new low reached.
These are the same kind of people who I sometimes have to deal with where I send them an email with information and they reply to that email requesting info that is in the message they're replying to. Part of the problem is that people are often willing to get offended at even expecting them to make the effort to figure something out without being hand-held.
It makes me very glad that I am now mostly out of Customer Service as it is often very difficult to deal with someone who wants you to apologize for their failing to understand something that is either their fault completely, partially their fault, not even a problem that they're misinterpreting to think is a problem or a misunderstanding based on their complete lack of basic common sense.
Posted by: Jenna, Belleville, MI | July 31, 2007 8:57 AM
Read the article that everyone's commenting on, or post a comment about it.