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Technology Category Map

  Dell Hell

A Few Reader Horror Stories
Updates: A Happy Ending?
Conclusion -- and Lessons Learned

I've recommended Dell computers for many years. But my confidence in them was shaken when I got a new laptop in Fall 2004, and I ended up in "Dell Hell". As you might expect, I run my computers pretty hard since I work 10-14 hours/day, seven days a week to bring you True and other stuff, so I get a new one every three years or so. This time I decided to switch to a full-time laptop; I gave my desktop to my new assistant and ordered up a new Dell Inspiron laptop.

By Popular Demand: Michael Dell's Address:

Michael Dell
Dell Computer Inc.
One Dell Way
Round Rock TX 78682

NOTE: At least previously, Dell said they have an escalation procedure for "Unresolved Customer Service Issues". They require that you have already gone through the customer support process (and thus have a "Case" or "Reference" number, and your original order number (which I suppose means you can't use this process for used computers). And get this: they promise a reply within 1 business day! It was hard to find on their site, and I had a direct link to it -- but that's now 404. Hopefully there still is one, but you'll have to find it yourself.

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  The Dvorak Keyboard

The Dvorak keyboard is an ergonomic alternative to the layout commonly found on typewriters and computers known as "Qwerty". The Qwerty keyboard was designed in the 1870s to accommodate the slow mechanical movement of early typewriters. When it was designed, touch typing literally hadn't even been thought of yet! It's hardly an efficient design for today's use.

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