We Guarantee It

“Twelve months ago we got a wake-up call from our customers saying they were waiting too long,” says Emergency Services Administrator Corinne Victor of Oakwood Hospital in Dearborn, Mich. “They want to see a doctor, get treated and go home.” Thus, the hospital has now implemented a service guarantee: emergency room patients will see a doctor within 30 minutes or ...they get an apology and some free movie passes. (AP) ...And if they don't see a doctor within 60 minutes, they'll get a 10 percent discount on their funeral.